Screening Unit services are not available while we do a system upgrade.
There is no impact on submitted applications or finalised checks. The Screening Unit will continue to provide safeguarding services, including continuous monitoring.
You can access full services again on 29 June 2026.
If your organisation needs to make a WWCC notification (Section 19 report) or you need to notify us as a WWCC clearance holder, email the relevant information to dhs.screeningunitpolicy@sa.gov.au. We’ll review and take appropriate action.
For urgent advice or enquiries contact the Screening Unit Customer Service Team.
Screening checks contribute to creating safe environments for children and other vulnerable people. South Australian and Australian Government policy and legislation mean many employees and volunteers must have checks done as part of their roles.
The Screening Unit does 3 types of checks.
The checks are used to assess the risk of a person working with vulnerable people. The Screening Unit does not decide if a person is suitable for employment or volunteer work. It’s up to the organisation to decide if someone is right for a role.
The Screening Unit does not conduct Nationally Coordinated Criminal History Checks.
New Screening Organisation Portal
On 29 June 2026 there will be a new Screening Organisation Portal. Find out some of the changes we have made and how to login to the new portal when it goes live.
Contact
Online
For queries about new or existing screening checks, complete the contact the Screening Unit form.
Contact the Screening Unit
Phone
1300 321 592
Monday to Friday, 9:00 am to 5:00 pm.
In person
You can only contact the Screening Unit by phone or using the online enquiry form.
