Energy bill relief

Help to pay electricity bills is available this financial year, with the extension of the Energy Bill Relief Fund.

All Australian households will receive up to $300 and eligible small businesses up to $325 from the Australian Government, on electricity bills over 2024-25.

You don't need to do anything to receive this. Your electricity provider or embedded network operator will automatically apply the bill relief to your electricity account.

The period for this relief is for bills from 31 July 2024 to 30 June 2025.

The bill relief will show as a credit on your bill. Look for the words Australian Government Energy Bill Relief or similar.

Who is eligible

Eligible households:

• are located in South Australia
• are separately metered and charged for energy consumption

and have an active account with either:

• a retailer on these anchor dates:
  • 31 July 2024
  • 1 October 2024
  • 1 January 2025
  • 1 April 2025
• an embedded network operator on 31 July 2024.

If you hold multiple accounts, you’ll get the rebate on one of the accounts under your name.

Eligible small businesses:

• are located in South Australia
• consume less than 160MWh of electricity per year. For multi-site businesses, this applies to the combined energy consumption

and are either:

• on a separately metered business tariff with an electricity retailer, with an active account on these anchor dates:
  • 31 July 2024
  • 1 October 2024
  • 1 January 2025
  • 1 April 2025
• in an embedded network with:
  • an active electricity account on 31 July 2024
  • an itemised account from the embedded network operator for the consumption of electricity.

Rebate amount for 2024-25

Households

Up to $300 a year, paid as:

• a quarterly credit of $75 on your electricity bills, if billed by an energy retailer
• a one-off $300 rebate on your electricity invoice, if in an embedded network.

Small businesses

Up to $325 a year, paid as:

• a quarterly credit of $81.25 on your electricity bills, if billed by an energy retailer
• a one-off $325 rebate on your electricity invoice, if in an embedded network.

What happens next

For most eligible households and small businesses, relief will be applied automatically.

You don't need to do anything.

How you receive the bill relief depends on how you're charged for electricity:

Billed by an energy retailer - eg AGL, Origin

From 31 July 2024, you'll receive the bill relief as a $75 quarterly credit on your electricity bills, applied automatically by your electricity provider.

You’ll continue to receive this if you still have an active account on the next anchor dates:

• 1 January 2025
• 1 April 2025.

Contact your electricity retailer if you don't receive this on your bills issued from 31 July 2024.

The energy bill relief will be a separate credit to the energy concession if you're receiving both.

In an embedded network

If you had an active account on 31 July 2024, your landlord or embedded network operator will arrange for the energy retailer to apply the one-off payment of $300 directly to your electricity invoice.

Contact your landlord or embedded network operator if you don't receive the bill relief by 31 December 2024.

Typically, you live in an embedded network if you get your electricity from your strata or landlord in a caravan park, apartment building, or retirement home or village.

You might not live in an embedded network if your household receives energy bills but you don’t have a direct relationship with the retailer – eg you sublet in a share house .

You don't need to do anything if your small business is eligible.

How you receive the bill relief depends on how you're charged for electricity:

Billed by an energy retailer - eg AGL, Origin

From 31 July 2024, you'll receive the bill relief as a $81.25 quarterly credit on your electricity bills, applied automatically by your electricity provider.

You’ll continue to receive this if your business still has an eligible, active account on the next anchor dates:

• 1 January 2025
• 1 April 2025.

Contact your electricity retailer if you don't receive this by 31 December 2024 but believe your business is eligible.

If you have a multi-site business, eligibility is based on the combined usage. Your retailer will apply the rebate to one of your accounts.

In an embedded network

These are businesses billed by an embedded network operator or a landlord – eg a shop in a shopping centre that gets electricity from its landlord.

If you had an active account on 31 July 2024, your landlord or embedded network operator will arrange for the energy retailer to apply the one-off payment of $325 directly to your small business electricity invoice.

Contact your landlord or embedded network operator in the first instance if you don't receive this but believe your business is eligible

You can also contact the Office for Small and Family Business for more information about the energy bill relief.

Online: Contact Small and Family Business
Phone: 8429 3801
Email: smallbusiness@sa.gov.au

You must apply for energy bill relief on behalf of households and eligible small businesses on your network that had an active account on 31 July 2024.

Complete the application form provided by the Office for Small and Family Business and return the form to your energy retailer.

Embedded network operators - What you need to do