Energy bill concessions

Help to pay your electricity bill at your principal place of residence is available to eligible South Australians on low or fixed incomes.

You could also receive:

Energy Bill Relief rebate
SA Concessions Energy Discount Offer if you already receive the energy concession
An emergency electricity payment if you have an electricity debt and have had or are at risk of having your electricity disconnected.

People living in a residential park can apply for a combined concession for energy, water and sewerage - Residential Park Concessions

Apply or update your details

The online form covers four household concessions, including the energy concession.

Use it to apply or to update your details with ConcessionsSA - eg address, energy account, or bank details.

You'll need your:

Centrelink Customer Reference Number (CRN) or Department of Veterans' Affairs file number
most recent electricity bill, so you can provide your:
- retailer name
- account number
- National Metering Identifier (NMI) number
- billing dates.
most recent water bill
most recent Notice of Emergency Services Levy Assessment (homeowners only)
bank details (BSB and account number).

Start now

You must:

Pensioner Concession Card
Veteran Gold Card:
- Totally and Permanently Incapacitated (TPI)
- Extreme Disablement Adjustment (EDA)
- War Widow
- issued to a person with 80 or more overall impairment points under the Military Rehabilitation and Compensation Act 2004
Low Income Health Care Card
Commonwealth Seniors Health Card

How your concession is paid depends on your living arrangements - how payments are made

Up to $274.85 a year.

The concession is calculated as a flat rate per day and is indexed each financial year.

It covers energy payments, including fuels used to generate energy (eg LPG bottled gas and petrol).

Home owners and private tenants: applied directly to your electricity bill as a credit.
SA Housing Trust tenants: applied directly to your utility bill as a credit.
Residential park residents: paid quarterly into your bank account by electronic funds transfer (EFT) as a combined payment for household concessions.
Retirement village residents: depending on the arrangements you have with your retirement village operator, your concession will either be:
- a credit applied directly to your electricity bill, if you receive a bill in your name from a retailer
- a quarterly payment into your bank account by EFT.
If you don't get a bill from an energy retailer - eg you generate your own energy: paid quarterly into your bank account by electronic funds transfer (EFT).

With your new energy retailer, your name must:

When you receive your first electricity bill from your new energy retailer, use the online household concessions form or phone 1800 307 758 to update your details.

Energy retailers in South Australia cannot transfer your concession, you must contact ConcessionsSA.

If you move house, you must:

update your address details with Centrelink or DVA
wait until you have received your first electricity bill at your new address before contacting ConcessionsSA
use the online household concessions form or phone 1800 307 758 to update your details with ConcessionsSA.

Email: concessions@sa.gov.au

Phone: 1800 307 758 - 9:00 am to 5:00 pm, Monday to Friday

Don't include any personal information.
If you need a response, send an enquiry instead.

Don't include any personal information.
If you need a response, send an enquiry instead.

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