If you or someone you know is experiencing financial stress, there are services that can help. You might be able to access:
- food vouchers
- chemist vouchers
- transport vouchers
- help with rent or accommodation costs
- help toward the cost of bills
- material help, such as food hampers or clothing, and sometimes cash.
Emergency financial assistance
The following organisations can help in an emergency:
- AC Care
- Anglicare
- Baptist Care SA
- Centacare Catholic Community Service
- Lutheran Community Care
- The Hut Community Centre
- Uniting Care Wesley Bowden
- Uniting Communities
- Department for Child Protection (existing clients only).
If you receive Centrelink income support payments and are in severe financial hardship, you might be able to access a one-off crisis payment.
Emergency electricity payment
The Emergency Electricity Payment Scheme (EEPS) provides an emergency payment to help electricity customers in financial hardship.
This is up to $800, available once every 2 years, paid as a credit directly onto the electricity account.
You can get this if:
- you have an electricity debt
- you're at risk of your electricity being disconnected, or it has already been disconnected.
Contact a financial counsellor to apply for EEPS. They will assess your financial situation before lodging an application on your behalf.
Financial counselling
Financial counsellors provide free, confidential, financial education and support to householders who are experiencing financial difficulties.
A financial counsellor can:
- negotiate and advocate with other organisations, such as energy retailers, on your behalf
- develop strategies for helping you manage your finances and bills
- help you set up affordable payment plans for outstanding bills
- help you access hardship programs
- help you apply for concessions and emergency relief.
It might be a good time to contact a financial counsellor when you:
- have complex debt, such as a mix of credit card debt and loans
- are worried about managing expenses or are struggling to pay living expenses
- are struggling to meet rent or mortgage payments
- have been compromising on food or health costs to meet other expenses
- have been borrowing from payday lenders, friends or family to address outstanding debt
- have been contacted by a debt collector
- have been taken to court for a debt.
The following organisations can help in an emergency:
- AC Care
- Anglicare SA
- Centacare Catholic Community Service
- Lifeline South East SA
- Lutheran Community Care
- Uniting Care Wesley Bowden
- Uniting Communities
Alternatively, the South Australian Financial Counsellors Association can help you find a financial counsellor near you.
Loans and micro-finance
Micro-finance schemes can help you to purchase essential household items if you are on a low income or experiencing financial hardship. You can also use them to pay your utility bills.
No Interest Loan Scheme (NILS)
NILS provides no-fee, interest-free loans for people living on a low income.
Loans can be used to purchase essential household items like fridges, washing machines and furniture, education essentials (such as computers and text books) and some medical and dental services, but can’t be used for regular household expenses such as rent, bills or food.
For eligibility criteria, further information and a list of loan providers, visit the NILS website.
