Find help if you're having trouble using your mySAGOV account or the mySAGOV app.
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mySAGOV account help
A mySAGOV account lets you manage your driver's licence, vehicle registration, demerit points and more.
I need my payment number or licence card number
If you don't have a payment number or licence card number, contact us and we'll finish creating your account for you.
Once your accounts created, you'll be able to access online services quicker next time.
Phone
Phone Service SA on 13 10 84 between 9:00 am and 5:00 pm Monday to Friday.
You'll need to provide evidence of your identity for us to verify it's really you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
I already have an account with a different email
You may have created an account previously but used a different email address.
If you remember what this email could be, try log in using those details. You can reset the password if you don't remember it (you'll need access to the email account for this).
Still need help?
Contact us and we'll resolve this for you.
Phone
Phone Service SA on 13 10 84 between 9:00 am and 5:00 pm Monday to Friday.
You'll need to provide evidence of your identity for us to verify it's really you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
I've forgotten my password
To reset your password:
- Select Forgot password on the login screen
- Enter the email address used for your mySAGOV account
- Select Submit
We'll send you a link to reset the password.
Make sure you check your junk folder.
If you don't receive a link, you may not have an account with that email address. If you have another email address, try resetting the password for that one, in case there's an account with that email address instead.
Still need help?
Contact us and we'll reset your password for you.
Phone
Phone Service SA on 13 10 84 between 9:00 am and 5:00 pm Monday to Friday.
You'll need to provide evidence of your identity for us to verify it's really you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
My mobile number has changed or I've lost my phone
You may need to recover your account if:
- your mobile numbers changed
- you can't access your authenticator app - for example, you've lost your phone
To recover your account, follow these steps:
- Open your web browser using one device (computer or mobile) - do not use the mySAGOV app
- Open the login screen and select Forgot password
- Enter your email address. You'll be sent a link to your email to reset your password
- Open a new tab in the same web browser and log into your email account. Make sure you do this step in the same web browser, do not use a phone app or different browser to access your email
- Select Update your password
- Create a strong and unique password, then enter it again to confirm it. Select Submit
Once you've reset your password, you'll be directed to the home screen in your account.
To make sure you can log in easily next time, update your two-factor authentication (2FA) details by following these steps:
- Select My account
- Select Manage two-factor authentication
- Select Remove
- Select Continue
You can now set up 2FA again, this time entering your new mobile number or choosing a different verification method.
Still need help?
Contact us and we'll recover your account for you.
Phone
Phone Service SA on 13 10 84 between 9:00 am and 5:00 pm Monday to Friday.
You'll need to provide evidence of your identity for us to verify it's really you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
My email address has changed
You can update your email address used for your mySAGOV account.
- Log in to your mySAGOV account using your web browser (not the mySAGOV app). Make sure you log in using the current email address linked to your account. Select Start now below to begin.
- Select My account.
- Select Change email address.
- Enter your new email address and click Save.
- Select Back to EzyReg Account (located at the top right-hand corner of the screen).
- Log out of your account.
- To complete the verification, log back in to your mySAGOV account. You will be sent a verification link to your new email address.
- Open a new tab and log into your email account.
- Open the email from mySAGOV.
- Select Verify your email address.
Once you have verified your new email address, you'll be directed to the home screen in your account. Your new email address should display at the top right-hand corner of the screen.
Forgot email
If you're not sure which email address is linked to your mySAGOV account, try resetting the password. Use Forgot password on the login screen.
Enter the email address (you’ll need access to the email address). If you receive an email with a link to reset your password, then an account exists for this address.
Can't access your email
If you no longer have access to the email address linked to your mySAGOV account and don't know your password, you'll need to contact Service SA. You'll need evidence of your identity for us to verify it's really you.
My credit card details have changed
You can update your bank or credit card details used for your mySAGOV account.
If you have a new expiry date for your card, you can update an existing payment method. Once you have updated your payment method, any direct debit agreements using this payment method will be updated automatically.
If you have a new card (with different card numbers) or want to switch to a different payment method - eg bank account, you can add a new payment method. To make sure your registrations on direct debit use this newly added payment method, you'll also need to update the direct debit agreement for each registration.
To get started:
- Log in to your mySAGOV account using your web browser (not the mySAGOV app). Select Start now below to begin.
- Select My account.
- Select Payment methods.
To update an existing payment method:
- Under Your payment methods, select the payment method you wish to update.
- Select Update. If updating a credit card, select Edit details.
- Enter your new bank account or credit card details and select Next then Finish.
- Any direct debit agreements using this payment method will now be updated.
To add a new payment method:
- Under Add a new payment method, select the payment type you wish to add.
- Select Next.
- Enter your new bank account or credit card details and select Finish/Save.
- Now, to update your direct debit agreement, go to the Home screen in your account.
- Select Vehicle list.
- Select Modify vehicles on direct debit.
- Select the vehicles you want to use the new payment method and select Continue.
- Select the new payment method from the drop-down list and select Continue.
- Select I agree.
- Select Finish.
I want to close my account
To close your account, you'll need to log in to your mySAGOV account.
You will retain a mySAGOV account, but you'll no longer have access to mySAGOV account services.
Any vehicles being paid by direct debit must be unsubscribed from direct debit before you can close your account.
If you have subscribed to digital renewal notices, you'll be unsubscribed from the service and receive paper notices instead.
Follow these steps:
- Log in to your mySAGOV account using your web browser (not the mySAGOV app).
- Select My account
- Select Close account under Your identity
You'll need to verify your identity again should you wish to use mySAGOV account services in the future.
mySAGOV app help
You can use the app to:
- add your digital licences and credentials to your phone
- view your registrations e.g. cars, trailers
- be reminded when these are due
View mySAGOV app help below for common issues experienced by app users
The app isn't loading
Your app may not be loading if it needs to be updated.
App updates include important bug fixes and security patches. Keeping it updated also ensures you'll have access to the latest features of the app.
How to check if your app needs updating
On your mobile device, search for mySAGOV app on the App Store or Google Play.
If you have the latest version, there will be an Open button.
If you have an Update button, then an update is required.
The app keeps logging me out
For security reasons, you'll be automatically logged out after 30 days of inactivity. After this time, you'll be asked to log in again. This means you'll need to set up your PIN and fingerprint or facial recognition again.
My licence won't verify when I shake my device
Animations must be enabled on your device for this feature to work.
Go to your phone's Accessibility settings to check your animations settings.
You will want to ensure that Remove or reduce animations is turned off.
I can't remove a vehicle from my app
If you've recently sold or disposed of a vehicle, and it's still showing in your app this may be because:
- The new owner hasn't transferred the registration into their name yet
- The vehicle's been sold to an interstate buyer
- The vehicle's been written off or taken to a wrecking yard
If the vehicle's been sold to an SA buyer, the new owner has 14 days to transfer the registration into their name.
Sold interstate or wrecked
If the vehicle's been sold to an interstate buyer, been written off or taken to a wrecking yard, Service SA's system will continue to record you as the last registered owner. This is because it's not being registered in a new SA owner's name.
As the system records you as the last registered owner, this means the vehicle will continue to show in your app.
What you can do
If you've sold the vehicle, it's important that you submit a notice of disposal. This ensures Service SA is notified and can record on the system that you aren't the current owner of the vehicle.
If the vehicle's been declared a write-off, the insurer will notify Service SA within 7 days.
The app is saying my registration is expiring soon but it's not
Your information is updated everytime you open the app. This means if you don't open your app regularly, it does not register that a payment has been made.
We recommend opening your app and refreshing the data after you pay your registration renewal.
If you pay by direct debit, we recommend switching off reminders in the app. Alternatively, you can ignore the reminders for any registrations paid by direct debit, as if there's an issue with your payment, Service SA will contact you directly.
The app doesn't have what I'm looking for
Log in to your mySAGOV account through a web browser to access all mySAGOV account services.
Looking for services like Centrelink or the Australian Taxation Office (ATO)? Visit the myGov website instead.
Need help?
Contact Service SA
Online
Send us your details and we’ll get back to you as soon as we can. Be sure to include your full name, licence number and the phone number you’d like us to contact you on.
Phone
Phone Service SA on 1300 450 422 (Monday to Friday) during business hours.
