Find help on this page if you're having trouble using your mySAGOV account or the app.
Access Medicare, Centrelink or ATO services through the myGov website instead.
On this page
Help with your account
Your mySAGOV account lets you manage your driver's licence, vehicle registration, demerit points and more online.
To use your mySAGOV account you'll need to log in using your web browser (not the mySAGOV app).
Common issues experienced by account users
I don't have enough documents to verify my identity online
If you can't provide 2 of the accepted documents to verify your identity online, contact us and we'll finish creating your account for you.
Once your account is created, you'll be able to access online services more quickly next time.
How to contact us
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
It's saying I already have an account using a different email address
You may have previously created an account but used a different email address of yours.
If you remember what this email could be, log out of the page you're on and try logging in using your other email address. If you don't remember the password, you can try resetting it (but you'll need access to the email account to do this).
Still need help?
Contact us and we'll resolve this for you.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
I've forgotten my password
To reset your password:
- Select Forgot password on the login screen
- Enter the email address used for your mySAGOV account
- Select Submit
We'll send you a link to reset the password.
Not receiving the reset password link to your email?
Check your junk folder.
If it's not in your junk folder, you may not have an account using that email address.
If you have another email address that you could have used, try resetting the password for that one.
Still need help?
Contact us and we'll reset your password for you.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
My mobile number has changed or I've lost my phone
You may need to recover your account if:
- your mobile number has changed
- you can't access your authenticator app - for example, you've lost your phone
How to recover your account
- Open your web browser using one device (computer or mobile) - do not use the mySAGOV app
- Open the login screen and select Forgot password
- Enter your email address. You'll be sent a link via email to reset your password
- Open a new tab in the same web browser and log into your email account. Make sure you do this step in the same web browser, do not use a phone app or different browser to access your email
- Select Update your password in the email from mySAGOV
- Create a strong and unique password, then enter it again to confirm it. Select Submit.
Once you've reset your password, you'll be directed to the home screen in your account.
Next, update your two-factor authentication
To make sure you can log in easily next time, update your two-factor authentication (2FA) details by following these steps:
- Select My account
- Select Manage two-factor authentication
- Select Remove
- Select Continue.
You can now set up 2FA again, this time entering your new mobile number or choosing a different verification method.
Still need help?
Contact us and we'll recover your account for you.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
My email address has changed
You'll need to complete all 8 steps, including logging back in with your new email, to complete the update.
- Log in to your mySAGOV account using the current email linked to your account. Make sure you use your web browser (not the mySAGOV app). Select Start now below to begin
- Select My account
- Select Change email address
- Enter your new email address and select Save
- Select log in again in the Almost there prompt on the screen
- Log back in with your new email address. This will send a verification link to your new email
- Go to your email account and select Verify your email address in the email from mySAGOV. You'll be directed back to your account.
- Select Back to EzyReg Account (located at the top right-hand corner of the screen). This will direct you back to the home screen of your account.
Your updated email address should now display in the top right-hand corner of your home screen.
Still need help?
Contact us and we'll change your email address for you.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
My credit card details have changed
If your bank account or credit card details have changed, you'll need to update these in your mySAGOV account.
To get started:
- Log in to your mySAGOV account using your web browser (not the mySAGOV app). Select Start now below to begin
- Select My account
- Select Payment methods.
How to update the expiry date of your credit card
Follow these steps if your credit card is already saved in your mySAGOV account, and only the expiry date has changed.
- Under Your payment methods, select the credit card you wish to update
- Select Update
- Enter the new expiry of your credit card then select Save
- Any existing direct debit agreements using this credit card as the nominated payment method will now be updated.
How to add new bank account or credit card details
Follow these steps if you have a new credit card (with different card numbers) or a new bank account that you'd like to save in your mySAGOV account.
- Under Add a new payment method, select the payment type you wish to add
- Select Next
- Enter your new bank account or credit card details and select Add/Save
- To make sure your existing direct debit agreements use this new payment method, select Home (located at the top left-hand corner of your screen)
- Select Vehicle list / manage direct debit
- Select Modify vehicles on direct debit
- Select the vehicles that you want to use the new payment method for and select Continue
- Choose the new payment method from the drop-down list. Then, choose your contact method and check the rest of your preferences. Then, select Continue
- Select I agree
- Select Finish.
I want to close my account
To close your account, you'll need to log in to your mySAGOV account.
You will retain a mySAGOV account, but you'll no longer have access to mySAGOV account services.
Any vehicle registrations being paid by direct debit must be unsubscribed from direct debit before you can close your account.
If you have subscribed to digital renewal notices, you'll be unsubscribed from the service and receive paper notices instead.
How to close your account
- Log in to your mySAGOV account using your web browser (not the mySAGOV app)
- Select My account
- Under Your identity, select Close account.
You'll need to verify your identity again should you wish to use mySAGOV account services in the future.
Help using the app
Once you have a mySAGOV account set up, you can download the mySAGOV app on your phone.
You can use the app to:
- add your digital licences and credentials to your phone
- view your registrations eg cars, trailers
- be reminded when these are due
Common issues experienced by app users
The app isn't showing my updated information
If your app isn't updating your information, for example - your vehicle is still showing as expired even though you have renewed the registration, try refreshing your app.
How to refresh your app
- Open the screen that shows your list of credentials (licences and vehicle registrations)
- Drag the screen downward with your finger and then release it.
This action should refresh the data in the app and show the latest information.
If this doesn't work, try:
- Log out and back in to your app - to do this, go to Settings in the app, then select Log out.
- Clear your app cache - to do this, go to your phone's Settings > select Apps > select mySAGOV app > select Storage, then Clear cache.
Still need help?
Contact us to report the issue.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
The app is sending me expired notifications incorrectly
Your information is updated every time you open the app. This means if you don't open your app regularly, it does not register that a payment has been made.
We recommend opening your app and refreshing the data after you pay your registration renewal.
How to refresh your app
- Open the screen that shows your list of credentials (licences and vehicle registrations)
- Drag the screen downward with your finger and then release it.
If you pay by direct debit
Direct debit payments may take a few days to process. This means there can be a delay between the payment coming out of your account and your registration expiry updating in your app.
If there's ever an issue with your direct debit payment, Service SA will contact you directly.
The app isn't loading
Your app may not be loading if it needs to be updated.
App updates include important bug fixes and security patches. Keeping the app updated also ensures you'll have access to the latest features.
How to check if your app needs updating
On your mobile device, search for mySAGOV app on the App Store or Google Play.
If you have an Open button, you have the latest version.
If you have an Update button, an update is required.
If this does not resolve the issue, try the following steps:
- Clear your app cache - to do this, go to your phone's Settings > select Apps > select mySAGOV app > select Storage, then Clear cache.
- Check your phone version - are you using the most recent iOS or Android version available?
Still need help?
Contact us to report the issue.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
The app keeps logging me out
For security reasons, you'll be automatically logged out after 30 days of inactivity. After this time, you'll be asked to log in again. This means you'll need to set up your PIN and fingerprint or facial recognition again.
My licence won't verify when I shake my device
Animations must be enabled on your device for this feature to work.
How to enable animations
- Go to your phone's Accessibility settings to check your animations settings
- Ensure that Remove or reduce animations is turned off.
Still need help?
Contact us to report the issue.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm.
You'll need to provide evidence of your identity so we can verify you.
In person
Attend a Service SA centre with your SA driver's licence or with evidence of your identity.
I can't remove a vehicle from my app
Reasons a vehicle may still show in your app
- you've sold the vehicle to an SA buyer and they haven't transferred the registration into their name yet
- you've sold the vehicle to an interstate buyer or the vehicle's been written off or wrecked
- you previously added someone else's vehicle to your app
If you sold the vehicle to an SA buyer
If the buyer is from SA, they have 14 days to transfer the registration into their name.
If you sold the vehicle interstate or it's been wrecked
If the vehicle's been sold to an interstate buyer or been written off or taken to a wrecking yard, Service SA's system will continue to record you as the last registered owner. This is because the vehicle is not being registered in a new SA owner's name.
As the system records you as the last registered owner, the vehicle will continue to show in your app.
If you added someone else's vehicle to your app
There's a feature in the mySAGOV app which allows you to add someone else's vehicle to your app. This lets you keep track of the registration expiry date.
If you're not the registered owner of the vehicle, you can remove it by tapping on the registration and selecting the delete icon.
What to do if you no longer own a vehicle
If you no longer own a vehicle, it's important that you notify Service SA you've sold the vehicle. This ensures Service SA records on the system that you are no longer the current owner of the vehicle, and may avoid you being held responsible for the buyer's parking or driving offences.
If the vehicle has been declared a write-off, your insurer will notify Service SA within 7 days.
The app doesn't have what I'm looking for
Log in to your mySAGOV account through a web browser to access all mySAGOV account services.
Need more help?
Contact Service SA
Online
Send us your details and we’ll get back to you as soon as we can. Be sure to include your full name, licence number and the phone number you’d like us to contact you on.
Phone
Phone Service SA on 1300 450 422
- Monday to Friday - 9 am to 5 pm
- Wednesday - 9:30 am to 5 pm
You'll need to provide evidence of your identity so we can verify you.
