Everyone has a right to provide feedback or raise a complaint if they are concerned about the way they have been treated by a service provider. Feedback helps agencies improve their services and resolve any concerns at an early stage.
Information about the complaints process and relevant advocacy services should be given to you when you first start a service. Complaints can be informal or formal but should always be dealt with in a confidential timely manner by the agency.
You can choose whether to raise your concerns directly with the agency, with or without help from family or friends, or to use an advocacy service.
If, after all reasonable steps have been taken, you are still not satisfied with the outcome, you can contact the Health and Community Services Complaints Commissioner on 8226 8666 or 1800 232 007.
If your complaint relates to discrimination in the workplace you should contact the Equal Opportunity Commission on 8207 1977.
An advocate provides confidential independent information about the rights and entitlements of people using services. They also discuss options and possible consequences of any course of action.
Advocates play an important role in protecting people's rights by questioning and clarifying information. They look after the interests of the person they advocate for, so they are not impartial.
Government funded advocacy services do not charge for their help.
Need an advocate or want to know more about advocacy?
- The Office of the Public Advocate protects the rights and interests of people with reduced mental capacity and their carers. Phone 8342 8200 or 1800 066 969.
- The Aged Rights Advocacy Service helps consumers of aged care services and their carers with service-related issues or abuse of older people. Phone 8232 5377 or email email@example.com.
- The Disability Advocacy and Complaints Service of SA provides information about concerns with disability services. Phone 8234 5699 or 1800 088 325.
- The Welfare Rights Centre helps people with information and support relating to Centrelink. Phone 8223 1338 or 1800 246 287.