View the smart consumer guide (PDF 3MB) and the smart shopping guide (PDF 1.6MB) provided by the Consumer and Business Services, with versions for:
Information about product safety can be found on the Product Safety Australia website.The Product Safety Recalls website has information about Australian product safety recalls including information for businesses on how to conduct a successful recall..
Consumer discrimination - tips for customers, tenants, club members and students, covering areas from public transport to shopping to going to a doctor can be found on the Equal Opportunity Commission website.
On this siteComplaintsLay-by salesShopping from homeContracts and warrantiesRefunds and returnsDoor-to-door salesTrading hoursBuying and selling a vehicleAustralian consumer lawOther websitesAdvice for young people - Consumer and Business Services
DownloadsHow to be a wise buyer (PDF 631KB) Consumer protection (PDF 620KB) Telecommunications (PDF 237KB) Computer purchase (PDF 620KB)
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