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Citizens and your rights

Right to be heard - complaints and support

A guide to making a complaint and protecting your rights in South Australia.


	Children and young people The Guardian for Children and Young People: advocates for children and young people under the guardianship of the Minister for Education and Child Development monitors what happens to children and young people in out-of-home care works with other agencies to address issues advises the Minister. Guardian for Children and Young People website


	Consumer rights The Commissioner for Consumer Affairs: monitors business activities that affect consumers investigates practices that may adversely affect consumer interests enforces fair-trading legislation provides guidelines to traders licences businesses. Consumer and Business Services website


	Discrimination The Commissioner for Equal Opportunity: provides information and training on equal opportunity and discrimination receives discrimination complaints. Equal Opportunity Commission website


	Employment The Employee Ombudsman: provides advice and support on workplace issues promotes fair and equitable workplace relations. Employee Ombudsman website


	Government departments and local councils The South Australian Ombudsman has the power to: investigate complaints about government departments and authorities, and local government councils receive information confidentially from a person who wishes to inform about possible improper or illegal actions in State or local government review decisions made about the supply of public information in accordance with the Freedom of Information Act. Ombudsman SA website


	Healthcare and community The Health and Community Services Complaints Commissioner helps resolve complaints about health and community services. Health and Community Services Complaints Commissioner website


	Legal The Legal Services Commission provides free telephone legal advice and is available for preliminary information, advice and referrals. Legal Services Commission website


	Mentally vulnerable The Public Advocate: promotes and protects the rights of people with mental incapacity in South Australia is appointed as guardian of last resort for people whom have a mental incapacity. Public Advocate website


	Police The Police Complaints Authority provides independent oversight of SA Police. Its primary role is to receive complaints and take action in relation to the conduct of SA Police members. Police Complaints Authority website


	Rental property The Commissioner for Consumer Affairs provides advice and assistance to tenants and landlords regarding their rights and obligations. Consumer and Business Services website


	Telecommunications The Telecommunications Industry Ombudsman is a dispute resolution service for small business and residential customers who have a complaint about their telephone or internet service. Telecommunications Industry Ombudsman website


	WorkCover The WorkCover Ombudsman supports the fair and effective operation of the workers rehabilitation and compensation scheme in South Australia through: receiving and investigating complaints reviewing decisions to stop weekly payments assisting employers to develop their own complaint handling processes recommending improvements to the scheme. WorkCover Ombudsman SA website


	Training and education The Training Advocate helps people with questions or concerns about the training system by: providing information, advice and advocacy investigating complaints monitoring the training system. Training Advocate website


	Victims of crime The Commissioner for Victims' Rights: assists crime victims in their dealings with police, prosecution, courts, corrections and other public agencies can represent victims in certain criminal proceedings advises government on how to help crime victims monitors the effects of law and practices on victims. Commissioner for Victims' Rights website

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