Emergency Services
In a life threatening emergency :
- Dial 000 and ask for the ambulance, fire or police service. You can call this number 24 hours a day, 7 days a week.
Text call emergency — for TTY or ASCII :
- Dial 106 for the Emergency Relay Service. If you have an emergency and you need to use the TTY (teletypewriter) or a computer modem to make telephone calls, you can call the National Relay Service to reach emergency services. You can call this number 24 hours a day, 7 days a week.
Additional contacts:
Aboriginal Services
Aboriginal Sobriety Group Mobile Assistance Patrol (MAP) -
8223 4063 - mobile:
0411 474 368The Mobile Assistance Patrol transports people under the influence of alcohol or other drugs to places of safety and support. Service available 7 days a week, 6PM–4AM.
Nunga Miminis Shelter -
8223 2200 (phone and TTY) / After hours, call Crisis Care on
13 1611Support and emergency accommodation for Aboriginal women and children who are victims of domestic violence. Service available 9AM–5PM Monday–Friday.
Alcohol And Drugs
Al-Anon and Alateen - 8231 2959
Support for people affected by the alcohol problems of relatives or friends.
Alcoholics Anonymous - 8346 3255
Counselling and support if you have an alcohol problem.
Alcohol and Drug Information Service - 1300 13 1340
Counselling service for people with drug and alcohol problems and their family and friends.
Nar-Anon - 8272 8228
Support for people affected by the drug problems of relatives or friends.
Narcotics Anonymous - 8231 4233
Support group for people with drug problems.
Poisons Information Centre - 13 11 26
Emergency medical advice on what to do if someone has swallowed or been exposed to a poison, whether by accident or intentionally.
Children and Youth
Kids Help Line - 1800 551 800
Anonymous and confidential telephone counselling for people aged 5–18 years.
Child Abuse reporting - Child Abuse Report Line 13 14 78
Reporting of suspected child abuse.
Parent Help Line - 1300 364 100
Information and support on health, behaviour, development and parenting for parents and carers of 0–25 year olds.
Youth Call - 8277 4400
Counselling service for people with drug and alcohol problems and their family and friends.
Youth and Parent Services - 8443 3802
Emergency accommodation for young people who are homeless or at risk of becoming homeless.
C.A.P.S. — Child Abuse Prevention Services - 1800 688 009
Supportive, non-judgemental counselling for parents and carers who are afraid of hurting a child.
Crisis Counselling
Birthline - 8363 1444
Counselling for women and girls distressed by an unplanned pregnancy, their partners or families.
Pregnancy Advisory Centre - 8347 4955 or 1800 672 966 toll free for country callers
An unplanned pregnancy can be a distressing and confusing experience. The Centre is here to support you.
Crisis Care Unit - 13 16 11
Counselling and practical help for individuals and families in any type of crisis. Available 4PM–9AM Monday to Friday and 24 hours on Saturday, Sunday and public holidays.
Lifeline - 13 11 14
Counselling for people with any type of crisis.
Living Hope - 8277 4033
Counselling for people with any type of crisis. Filipino, Greek and Italian interpreters can be arranged.
Families
C.A.P.S. — Child Abuse Prevention Services - 1800 688 009
Supportive, non-judgemental counselling for parents and carers who are afraid of hurting a child.
Domestic Violence Helpline - 1800 800 098
Counselling for victims of domestic violence and their concerned friends. Counselling for people who commit domestic violence.
Gambling Helpline - 1800 060 757
Counselling, information and referral for people who are concerned about their own, or another person’s gambling.
Abuse reporting - Child Abuse Report Line 13 14 78
Reporting of suspected child abuse.
Multicultural Services
Migrant Women’s Support and Accommodation Service - 8346 9417 / After hours, call Crisis Care on 13 16 11
Support and emergency accommodation for migrant women and children who are victims of domestic violence. Service available 8.30AM–5.30PM Monday–Friday.
TIS — Translating and Interpreting Service - 13 1450
24 hour interpreting service.
Protection and Safety
Police Assistance - 131 444
Non emergency calls for police attendance.
Victim Support Service - 8231 5626 country callers: 1800 182 368
Counselling and information for people who have been a victim of crime. 9AM–5PM Monday–Friday.
Yarrow Place Rape and Sexual Assault Service - 8226 8787 country callers: 1800 817 421
Emergency medical and counselling services for people who have been raped or sexually assaulted. Yarrow Place can help you report assault to the police, but you do not have to involve the police.