On this page: Phone services if you are homeless or at risk of becoming homeless What kind of help you can getIf you are homeless or at risk of homelessnessWhat kind of services you may be eligible forWhat kind of accommodation may be available
Phone services if you are homeless or at risk of becoming homeless
Homelessness (including Families)
- 1800 003 308 (freecall from a landline) 24 hours, 7 days
Youth (Aged between 15 and 25)
- 1300 306 046 or 1800 807 364 (freecall from a landline)
Domestic Violence and Aboriginal Family Violence
- 1300 782 200 or 1800 800 098 (freecall from a landline)
You can also contact homeless service providers.
What kind of help you can get
These services can assess your situation and can help by providing:
- referrals to the appropriate support services in your area
- information, advice and support
- crisis accommodation
- supportive housing
- transitional accommodation
- confidential counselling.
If you are homeless or at risk of homelessness
You may be homeless or at risk of homelessness if you:
- are experiencing or escaping domestic or family violence
- are having trouble maintaining your housing due to drug, gambling or alcohol problems
- have been released from institutional care - eg hospital, prison
- don’t have a permanent address
- are sleeping rough, in a car or at a friend or family member’s place
- have received an eviction notice
- you have separated from your partner and don’t have anywhere to go
- are recently unemployed, are having problems paying bills, or are have fallen behind in your rent or mortgage payments
- are aged between 15 and 25 and have been kicked out of home.
What kind of services you may be eligible for
You may be referred to services that provide:
- support to help you maintain your current home - eg help with living skills
- financial counselling and budgeting advice
- education, training and employment services
- drug, alcohol or gambling support
- accommodation for families, including single parent families, and people escaping domestic or family violence
- advice, support and advocacy to secure accommodation
What kind of accommodation may be available
Crisis accommodation may be provided from one day up to three months and is available to people who are currently homeless.
Transitional accommodation length of stay may be up to six months and services are provided to help you stabilise your situation and prepare to move on to longer term accommodation.
Supportive accommodation may be provided for people who need intensive support. This type of accommodation and support prepares people to move on to longer-term, independent, accommodation.
On this siteHow to report an emergency
Renting and lettingApplying for public housingEligibility and applying for community housing organisations