Emergency, safety and infrastructure

• Make sure any physical injuries are attended to.
• If your property has been damaged and looks unsafe, or if emergency services have informed you that your property cannot be reoccupied, then stay out until a building inspector or engineer has checked it and given further advice.  Take care at all times as damage can be hidden.  Brick chimneys are a common falling hazard during an earthquake.
• If it is safe to do so, take reasonable steps to prevent further damage to your property.
• Call your insurance company. If you have lost your policy documents or don't know who your insurer is call the Insurance Council Hotline on 1300 728 228.  If you rent your property, contact your landlord and your contents insurance company as soon as possible.
• If there are damaged items on your property that are presenting an ongoing health hazard or making your home unlivable, ask your insurer for advice.
• Most large claims will involve a visit from an insurance assessor. Work with the assessor to progress your claim.

Begin cleaning up once you are satisfied with the safety of your home. If you have any doubts, contact a structural engineer or licensed builder for advice. 

When cleaning up:

• Wear sturdy shoes, clothing and gloves.
• Take extra care to avoid fires.
• Open cupboards carefully as objects may have shifted and could fall off shelves.
• If appliances appear damaged unplug them and have them checked by a licensed electrician.
• If you suspect that products containing asbestos have been damaged do not undertake the cleanup without proper protective equipment. Make sure exclusion zones are in place and proper disposal practices are followed, or employ a professional.
• Keep children away during any cleanup.
• Make sure the sewer line is working and water supply is safe to drink before starting a washing machine or dishwasher.
• Spoiled food and rubbish should be removed as soon as possible.
• Other discarded items should be removed as soon as your insurance assessor has told you how to make sure the loss is covered.
• Check if your council will be providing hard rubbish collections or providing other assistance with waste disposal.