This information is intended for community housing organisations.
On this page: Selecting a new tenant Making an offer of housing Withdrawing an offer of housing
Selecting a new tenant
Housing associations select new tenants from the Community Housing Customer Register according to their specific eligibility criteria and in order of the highest category of need - eg Category 1 applicants, and registration date.
Selection should not be limited to applicants for whom the organisation is the primary contact. Organisations planning to offer housing to an applicant should liaise with the primary contact organisation for full information about the applicant’s situation and housing needs.
If there are sound reasons why the next eligible person listed on the register should not be offered a property these reasons must be clearly entered on the register.
Housing cooperatives have a need to consider membership requirements as well as their specific group's eligibility criteria. They should select new tenants in order of the date the application was registered and best fit for their organisation - eg is the prospective tenant able to contribute to the management of the cooperative. The level of housing need can be used to narrow the selection.
All community housing organisations must have a tenant selection by-law
approved by Community Partnerships and Growth.
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Making an offer of housing
Properties can only be offered to applicants who have expressed an interest in that organisation on their registration of interest form. They must also meet the organisation’s eligibility criteria
Offers of housing can be made either verbally or in writing.
The offer of housing must be entered on the register. Each organisation can set their own date or timeframe that an applicant has to respond to these offers - eg seven days.
If an offer is accepted this must be entered on the Community Housing Customer Register
If an offer of housing is rejected by an applicant their reasons must be entered on the register - eg location is unsuitable.
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Withdrawing an offer of housing
An offer of housing can be withdrawn by an organisation. If this is happens the reasons must be entered on the register.
An offer can be withdrawn if:
- the property is unsuitable for the applicant
- the condition of the property makes it unsuitable
- the location is unsuitable
- the property is no longer available to offer.
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On this siteTraining courses on offer Tenancy management
DownloadsRegistration management policy
(PDF 555KB) Equal Opportunity Act exemption
(PDF 32KB) Relationship between rules, tenant selection, membership criteria and Community Housing Customer Register system rules
For an alternative version of these documents contact Community Partnerships and Growth
Tenant selection and criteria for membership model by-law (housing associations) (PDF 45KB
) (Word 102KB
Tenant selection and criteria for membership model by-law (housing cooperatives) (PDF 54KB
) (Word 141KB
Community Partnerships and Growth